Privacy Policy

Last updated: November 8, 2026

Cielo Rooftop Lounge (“Cielo,” “we,” “us,” or “our”) is a rooftop restaurant and event venue in the Gaslamp Quarter of San Diego, California. This policy explains what information we collect through our website, reservations, rewards program and text messages, how we use it, and the choices you have.

Information we collect

We collect information you give us directly, including:

Your name, phone number and email address when you request a reservation, send a private event inquiry, join Cielo Rewards, or text or email us.
Details of your request, such as the date, party size, event type, budget, company and any notes you add.
Rewards activity, such as your visits, points, redeemed rewards, the check number and total of a receipt you add, and any photo you submit for a rewards claim.
Your date of birth at the age check on this website. We use it only to confirm you are 21 or older and do not save it. We save only a cookie on your device with the result.
Your Cielo Rewards password, if you set one, used only to sign you in.
Your Instagram handle, if you choose to give it to us, and what you enter if you sign in to our guest WiFi.

We also receive basic technical information your browser sends, such as your IP address and the pages you visit, to keep the site working and secure. Our reservation and rewards pages save an identifier and your phone number on your device so rewards can recognize you. We do not buy or rent contact lists.

We use Google Analytics to count visits and see which pages people use. It sets cookies in your browser and sends usage data, such as the pages you view and your approximate location, to Google. We do not use it to identify you. You can block it with your browser settings or a tracking blocker.

We also use the Meta Pixel from Facebook and Instagram. It sets cookies in your browser and tells Meta which pages you viewed on this site, so we can measure our ads and show our ads to people who visited. You can block it with your browser settings, a tracking blocker, or your ad settings in Facebook and Instagram.

How we use your information

To respond to your questions and inquiries by email, phone or text.
To take, confirm, change and cancel reservations, and to prepare for your visit or event.
To run Cielo Rewards, including tracking visits and points and honoring rewards.
To keep the records we need to operate the business and meet our legal obligations.

Mobile information and text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We send text messages only to people who agree to receive them. You can give consent by ticking the unchecked consent box on the form on this website, which you reach only after entering a date of birth that shows you are 21 or older. Consent is optional and is never a condition of any purchase or of submitting a form.

Our text messages are about your inquiry or reservation, including replies to your questions, reservation confirmations, changes and cancellations. Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe. You will receive one confirmation and no further messages unless you opt back in. Reply HELP to any message for help, or email [email protected].

When we share information

We never sell your personal information. We share it only in these limited situations:

With service providers that help us operate, such as our website, database, email and messaging providers, and the AI service that helps write automatic text replies. They may use it only to perform work for us.
With Eventbrite when you buy a ticket through it, including through the checkout on this site. Eventbrite’s own privacy policy applies to that purchase.
When required by law, such as a subpoena, court order or lawful government request.

Our pages load fonts from Google and link to outside services such as Google Maps, TikTok and Facebook. Those companies have their own privacy policies.

How long we keep it

We keep your information for as long as we need it to serve you, run Cielo Rewards and meet our legal, tax and accounting obligations. You may ask us to delete information we are not required to keep.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Reply STOP to any text to stop text messages.
Email us to access, correct or delete your information.
If you are a California resident, you may have additional rights regarding your personal information, including the right to know what we collect and to request deletion. Contact us and we will respond.

Children

Our website and text messages are for people 21 and older. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we will update the date at the top of this page. Material changes to how we handle text messaging will appear here before they take effect.

Contact us

Cielo Rooftop Lounge
701 Fifth Avenue, 5th Floor, San Diego, CA 92101
Email: [email protected]